Business Writing Basics | Active Listening - Getting the MessageAudience: All staff members In many ways, listening is the neglected skill. Over the years, most people spend considerable time and effort in cultivating the ability to communicate through reading, writing, and speaking; yet most individuals receive little guidance in good listening. Ironically, listening is the most frequently used communication skill of all, and poor listening is a major source of confusion, inefficiency, and conflict. This course will enable you to use effective listening as a tool for developing rapport, building trust, managing conflict, negotiating, and creating a cohesive team. HOW YOU WILL BENEFIT • Reduce confusion, misunderstandings and conflict • Benefit from feedback • Improve decision-making by generating the right questions and knowing how to pose them • Gain trust and respect among colleagues and customers WHAT YOU WILL COVER • Assess your personal listening habits and recognize common obstacles to good listening • Use the techniques of clarifying, questioning, and confirming to gain solid understanding • Know how and when to listen empathetically • Respond constructively to both positive and negative feedback • Help others to share information clearly and concisely Sound listening is key to organizational efficiency and personal achievement. |
Business Writing Beyond the Basics |
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Business Writing Effective E-Mail |
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Business Writing Slides, Reports and Proposals |
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Global Communication "Whatsamatter and Whatyacndo" |
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Active Listening Getting the Message |
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Presentation Skills Get Noticed at Meetings |
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Presentation Skills Presentation Style |
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Interpersonal Effectiveness Conversational Dynamics |
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Interpersonal Effectiveness Speaking Assertively |
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Management Communication Giving Constructive Feedback |