› One day
› Audience: Business and technical professionals
This course challenges participants to assess their own respective style of communication and learn new strategies for communicating more effectively at work.
HOW YOU WILL BENEFIT
• Cultivate strong business relationships
• Strengthen your ability to influence others
• Communicate skillfully in difficult situations
• Enhance your professional reputation
WHAT YOU WILL COVER
• Identify personal communication styles and use this information to build rapport, understanding, and agreement
• Learn and use the language of positive assertiveness
• Develop active listening skills, and apply them in everyday negotiations
• Follow simple steps toward conflict resolution
• Learn some strategies for dealing with difficult people and sticky situations
This popular, interactive program is beneficial for functional and cross-functional teams as well as for individuals representing various departments within an organization.