Better Business Meetings | SURVIVAL SKILLS FOR ADMINS› One-day class › Audience: Administrative assistants The administrative assistant’s role is challenging; at times, it’s almost like juggling Jello! In addition to clerical, technical, and organizational expertise, admins need excellent communication and interpersonal skills. This course is designed to address these two areas and to make the administrative role more manageable.
• Disseminate clear, readable e-mail communications • Develop a reputation for reliable and efficient internal customer service • Get more done with less stress • Develop your professional presence and influence
• Writing tips to increase efficiency and correctness • Positive assertiveness for effective people-management • Active listening for defusing “hot†situations • Time management for increased productivity • Phone skills for good impressions • Professional image to advance your status
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Call-Center Customer Service - Level 1 | |
Call-Center Customer Service - Level 2 | |
Communication Skills for Supervisors | |
Enhanced Interpersonal Effectiveness | |
Negotiating Solutions | |
NLP: Maximize Your Career Potential with Neuro Linguistic Programming | |
Present with Confidence | |
Survival Skills for Admins | |
Business Writing Refresher: Grammar and Mechanics | |
Writing: Better Business Email and Documents | |
Writing: Style for Scientific and Technical Writing |
This lively workshop is practical and interactive. With ample opportunities to share questions, situations, and suggestions, the participants work together to advance their skills.